Returns & Refunds
Adertek Lifestyle accepts payment via credit card or bank transfer.
- Currently, credit card payment is only accepted via our online shop. During checkout, you will be required to enter your credit card details for payment.
- After payment is completed, you will be directed to an order confirmation page and will receive an order confirmation email in the inbox of the email used during checkout.
- Adertek does not keep any credit card details used during checkout.
- All credit card payment details will go through Shopify and Stripe payment for processing.
- Transfer payment to Adertek Lifestyle Pte Ltd DBS current account 0179052920
- Quote your order number (eg. "AO12345") during funds transfer
- Send a screenshot of the completed funds transfer to email@example.com
Adertek offers standard delivery or self-collection for all orders. All delivery and scheduling will be processed on Monday to Friday, between 9am - 5pm.
For orders with standard shipping, Adertek will deliver the products via either (1) Adertek own delivery team or (2) 3rd party delivery team.
- Delivery via Adertek own team: If your location is within our delivery route for that day, our delivery team will contact you and arrange for a delivery date and time at your convenience.
- Delivery via 3rd party: We will submit the delivery parcel to 3rd party logistic company within 2 working days. Delivery schedule and shipment tracking will be provided by them.
- Adertek reserve the rights to determine which delivery method to be used for standard delivery.
Suitable for – customers with flexible delivery date and time.
- Orders with self-collection will have to be collected at Adertek’s office, 3 Ang Mo Kio St 62 #04-15, Room 4, Singapore 569139
- Adertek will notify you when your order is packed and transported from our warehouse to our office.
- Self-collection is available during office hours – Monday to Friday, 9am to 5pm. Please contact us by 11am if you wish to self-collect during lunch time (12-2pm) the same day.
- Due to space constraints, orders will be kept at our office for 5 working days excluding date of notification.
- If order is not collected within 5 working days, items will be sent back to our warehouse. An administrative fee of $10 (pre-paid) will be imposed for transporting the order back to Adertek office for self-collection.
Suitable for – customers who live around Ang Mo Kio area and looking to save on delivery fees.
Next Weekend Delivery
- Save 30% off delivery if you are OK with delivery on the following weekend.
- Delivery will be made on the following Saturday or Sunday only.
- Adertek Lifestyle will contact you prior to arrangement of delivery.
- Changing of delivery to standard shipping will require the balance payment of standard shipping.
eg. Standard shipping - Next Weekend Delivery = Balance payment
Suitable for – Customers who want to save on delivery and OK to wait.
Refer to below policy for defective products (eg. defective, damaged, break down etc.)
- Goods sold are not exchangeable and returns will be considered on a case by case basis.
- For goods damaged during Adertek own shipping, Adertek will provide a 1 for 1 exchange (subject to availability) for the damage product.
- Goods damaged during SingPost delivery will be reviewed and decided on a case by case basis.
- All returns (if any) will be in the form of gift cards for use on Adertek online shop.
- Some products come with warranty provided by the manufacturer.
- Products with warranty will be indicated on product pages.
- For issues encountered for products with warranty, refer to contact information can be found on warranty card or product guide book for assistance.
- Adertek does not offer refund unless orders cannot be fulfilled by Adertek.
If you change your mind about the order and would like to cancel the order:
- before shipment – Adertek will issue a gift card equivalent to your order value. Orders will not be shipped out.
- Shipment arranged / on delivery – Adertek will not accept refund request once order is shipped out.